专利名称：INDIVIDUAL PERFORMANCE METRICS
SCORING AND RANKING
发明人：Amy B. Folk,Mark D. Bowser,Grant F. Tyler申请号：US13282572申请日：20111027
公开号：US20130110590A1公开日：20130502
专利附图：
摘要：A method for ranking the performance data of a plurality of employees. Themethod may include using a receiver to receive information relating to the performance,by each of the employees, of a plurality of tasks. Each of the plurality of tasks may be
tasks completed during a predetermined time period. The method may also includeusing a processor to compute for each of the plurality of employees, based at least inpart on the received data, a median cycle time score, an accuracy score, an escalationpercentage score, a volume score and a client target date score. The method may furtherinclude using the processor to rank, using percentile ranking, the of the median cycletime scores, accuracy scores, escalation percentage scores, volume scores and clienttarget date scores.
申请人：Amy B. Folk,Mark D. Bowser,Grant F. Tyler
地址：Charlotte NC US,Happy Valley OR US,Folsom CA US
国籍：US,US,US
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