Terminal Server License Issue

 Citrix Client Logon Troubleshooting: Terminal Server License Issue (Client Problem) Version 1.01 VESUVIUS Department: IT Section: GTI Document: L1/L2/L3 Doc Terminal Server License Issue Code N°: Draft Date: Revision Date: 04-13-2012 Table of contents 1.1.1 1.1.2 1.1.3 1.1.4 Scope...................................................................................................................................... 3 Issue ....................................................................................................................................... 3 Fix ........................................................................................................................................... 3 Change History ....................................................................................................................... 4 Document owner: Smith, Ian 2/4 Approved by: VESUVIUS Department: IT Section: GTI Document: L1/L2/L3 Doc Terminal Server License Issue Code N°: Draft Date: Revision Date: 04-13-2012 1.1.1 Scope • This document discusses a very unusual spurious message which indicates the wrong issue to the user, whereby terminal server license server is not present. Actual issue is a locked or strange local license. 1.1.2 Issue Main issue presented to the user along the lines of when starting app they get error: \"The remote session was disconnected because there are no Terminal Server License Servers available to provide a license. Please contact the server administrator.\" The main point is there is a key stuck in the registry that normally gives this spurious error. The user would get this on windows xp/7/2003 machine while connecting to Citrix or Terminal Server. 1.1.3 Fix **If you are not happy working with windows registry please forward the task to someone who is!** a) This is a PER MACHINE fix, either on Citrix/Terminal server or more normally Laptop Desktop based. b) Connect to the host with the known issue, either logon as a user with rights over Registry (DM) or ‘Run As’ in the client session as hightend user account c) Navigate to below key (hklm\\software\\microsoft\\mslicensing\\store): d) Delete any LICxxxx objects under the Store Key e) No Logoff or Restart Required. Just restart the Program Neighborhood and ask user to try to reconnect. This should be fixed. Document owner: Smith, Ian 3/4 Approved by: VESUVIUS Department: IT Section: GTI Document: L1/L2/L3 Doc Terminal Server License Issue Code N°: Draft Date: Revision Date: 04-13-2012 1.1.4 Change History Version 1.01 Date 13-04-2012 Author Smith • • • Comment Main Document Creation Document owner: Smith, Ian 4/4 Approved by: