lookfantastic怎么申请退款
发布网友
发布时间：2022-04-23 15:35
共1个回答
热心网友
时间：2023-07-04 02:52
1、这是楼主的第一封邮件，简简单单说一下基本情况，两句话总结就是，哪儿坏了，为什么坏了。并且请亲们一定附上签收的时候连同EMS快递员的工作证拍的图片。Hi, this is Maggie writing from China. I received my package from lookfantastic this morning, and I was disappointed to find out that one of the items was seriously damaged (Avène Micellar Lotion Cleanser and Make-Up Remover (400ml) ). I would like to ask for a refund on this item, since I am in China, and it will be more than difficult for me to send back this item to your warehouse in Holland. Also, I would like to make one suggestion to the package team: if you know the package in being sent abroad, shouldn't you at least make an effort to wrap it up a little bit. The bottle was just laying there in my LF box without any protection, and that's the reason it was so damaged.
2、然后24小时之内收到了LF客服的回复。大意就是“很抱歉，但是我只能退你10%哦~”Hello Maggie,Thank you for contacting us regarding order 55194488.We have received your photos of the damaged item and would like to apologise that the item was received this way.As a gesture of goodwill we would like to offer a refund of 10%. Please can you let us know if you are happy to accept this partial refund?Once requested this would be returned to your account within 3-5 working days.If there is anything else that we can do then please do not hesitate to get in touch and a member of our team will be happy to help.Kind Regards,Lizzielookfantastic.com Customer Service Team
3、然后楼主收到邮件就又写了一封措辞更严厉的邮件过去。主要论据是两个，一个是破损是他们的全责，不该由楼主承担任何损失，更何况是90%的费用！另一个就是楼主对这个包裹是有期待的，也花费了时间的，现在不要求他们另行赔偿而只是简简单单把钱退给我已经很通情达理了！另外，楼主这一次直接要求跟客服领导对话。并且还声明了EMS是可以支持我的包裹在途中已经破损的说法的，并要求他们去打电话核实。Lately, I submitted a request to ask for a refundon one of the damaged items I received and I gotthis outrageous responsefrom one of your relationship teammembers, Lizzie. According to her, I am supposed to just accept the fact that I received a totally damaged item and get “a 10% refund as your kind gesture”? If you were me, would you think it’s reasonable? Because let me tell you what I think. This bottle could only be broken e to 2 reasons: the first, you never checked your item and send a broken one already, which is entirely your fault; the second, you packed the package so unprofessionallyand caused my displeasure in your service, which is also entirely your fault. I totallywasted my time shopping this item and then I wasted more time expecting to receivejust a non-damaged package! And now, at your “gracious mercy”, I can take back 10% of the moneyI spent? You think? Please ask Lizzie's manager to read carefully about my enclosed pdf and then write me back.
4、然后楼主收到邮件就又写了一封措辞更严厉的邮件过去。主要论据是两个，一个是破损是他们的全责，不该由楼主承担任何损失，更何况是90%的费用！另一个就是楼主对这个包裹是有期待的，也花费了时间的，现在不要求他们另行赔偿而只是简简单单把钱退给我已经很通情达理了！另外，楼主这一次直接要求跟客服领导对话。并且还声明了EMS是可以支持我的包裹在途中已经破损的说法的，并要求他们去打电话核实。Lately, I submitted a request to ask for a refundon one of the damaged items I received and I gotthis outrageous responsefrom one of your relationship teammembers, Lizzie. According to her, I am supposed to just accept the fact that I received a totally damaged item and get “a 10% refund as your kind gesture”? If you were me, would you think it’s reasonable? Because let me tell you what I think. This bottle could only be broken e to 2 reasons: the first, you never checked your item and send a broken one already, which is entirely your fault; the second, you packed the package so unprofessionallyand caused my displeasure in your service, which is also entirely your fault. I totallywasted my time shopping this item and then I wasted more time expecting to receivejust a non-damaged package! And now, at your “gracious mercy”, I can take back 10% of the moneyI spent? You think? Please ask Lizzie's manager to read carefully about my enclosed pdf and then write me back.
5、楼主再收到邮件的当天又回复了LF的客服，这一次直接要求投诉给主管。并且重新申明了自己的观点。一句话概括就是“我对你们的服务失望透顶，我要投诉你老板。”Lately, I submitted a request to ask for a refund on one of the damaged items I received and I got two upsetting emails response from you people already. According to your impossible service, I am supposed to just accept the fact that I received a totally damaged item and get “a 10% refund as your kind gesture” or get a “15% compensation for the postal fees to send it back”? If you were me, would you think it’s reasonable? Because let me tell you what I think. This bottle could only be broken e to 2 reasons: the first, you never checked your item and send a broken one already, which is entirely your fault; the second, you packed the package so unprofessionally and caused my displeasure in your service, which is also entirely your fault. I totally wasted my time shopping this item and then I wasted more time expecting to receive just a non-damaged package! And now, at your “gracious mercy”, I can waste more time for your convenience? You think? I will not accept 15% of the delivery fees or 10% percent of the refund. Either refund me all the money for this item or you can expect my escalation complaint straight to your supervisor for your crappy service !
6、这一次，果不其然就成功啦，啊哈哈哈哈~Hello Maggie,Thank you for getting in touch to request a refund for Avène Micellar Lotion Cleanser and Make-Up Remover (400ml).I am sorry your order was received damaged.This will be refunded back to your debit card / credit card and usually takes 3-5 working days.Sorry for any inconvenience caused.If you have any problems with this refund or should you have any further questions, then please do not hesitate to get in touch and a member of our team will be happy to help.Kind regards,Lucylookfantastic.com Customer Service Team
7、楼主最后有2条经验分享给大家：1. 不要抱期望第一次就能成功。这些邮件的客服都是外包服务，其实根本不是英国人，一般都是马来西亚人，印度人或者中国人。他们工作当中最主要的任务就是copy+paste，所以即使你写的再声色并茂，也别期待他们的声泪俱下。（不要问楼主怎么知道的。。。楼主有朋友就是HSBC书信组的。。。）2. 一定不要放弃。如果跟客服沟通不好，那就反复写邮件过去，坚持自己的立场，并且有理有据，最关键的是，不要出现不文明用语，不要生气。这样，之后可以在投诉主管时，理直气壮。好啦，经验就是这么多啦~ 大家凑和着看吧~~~
